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"Thank you for conducting the training session on how to deal with aggressive customers this morning. I really enjoyed it, and I think you provided the guys a few more tools to have in their toolbox on how to better handle difficult situations. I will touch base with them next week to see if they’ve had to employ any of the tactics yet, and get feedback on their thoughts about the training as well. I found your presentation to be very informative, and I think that we all gained some insight from it, and will benefit from the training."
Tom Gradwell
Operations Supervisor
York County Solid Waste Authority

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